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Course curriculum

  • 1

    Introduction & Overview

    • Introduction and overview

    • Format and timelines for the course

    • List of modules

    • Tell me a little bit about you .....
  • 2

    Module 1 - Furnishing/Dressing your serviced accommodation

    • Learning objectives

    • Furnishing/Dressing presentation

    • Guest ready Checklist.pdf

    • Inventory costing sheet

    • Legislation

    • Furnishing/Dressing - Evaluation
  • 3

    Module 2 - Making an Airbnb listing

    • Learning objectives

    • Airbnb - Pricing

    • Pricing

    • Onboarding Form

    • How to make an Airbnb listing - Part 1A

    • How to make an Airbnb listing - Part 2A

    • How to make an Airbnb listing - Part 3A

    • Pricing software

    • How to sync calendars between ABB & BDC

    • Deposits, ID & Ts & Cs

    • 3rd party bookings & Enquiries

    • ABB - Test your knowledge

    • Airbnb Evaluation
  • 4

    Module 3 - Making a Booking.com listing

    • Learning objectives

    • Onboarding Form

    • Booking.com pricing

    • Booking.com - Pricing & Competition

    • How to make a BDC listing - Part 1A Registration

    • How to make a BDC listing - Part 2A Verification & Property Page score

    • How to make a BDC listing Part 3A Rates & Availability

    • Booking.com - The final tweaks

    • Deposits, ID & Ts & Cs

    • How to sync calendars between ABB & BDC

    • Pricing software

    • Booking.com - Add a rate plan

    • Booking.com - Add rate plan part 2

    • BDC Test your knowledge

    • Booking.com evaluation
  • 5

    Module 4 - Payments & Finance

    • Learning objectives

    • Finance Module Part 1

    • Finance Module Part 2

    • Chargebacks

    • Income/Expenditure spreadsheet

    • How to take a pre authorisation in stripe

    • Finance & Payements - Evaluation
  • 6

    Module 5 - Guest communications

    • Learning objectives

    • Guest communication

    • Automated guest communication

    • Links to standard automated emails

    • Sample guidebook

    • QR Code quidebook

    • Guest communication evaluation
  • 7

    Module 6 - Choosing a Channel Manager

    • Learning objectives

    • Channel manager overview

    • Choosing a channel manager presentation

    • Choosing a channel manager - Evaluation
  • 8

    Module 7 - Operations

    • Learning objectives

    • Operations presentation

    • Management - Property spotcheck sheet

    • Operations - Evaluation
  • 9

    Module 8 - Marketing

    • Learning objectives

    • An Introduction to Marketing, Using OTA's and Networking as Marketing Tools.

    • Social Media and Content Creation

    • Websites, SEO and Keywords

    • Air Host & Learn Pricing

    • Lindm

    • Marketing - Evaluation
  • 10

    Module 9 - Guest experience

    • Learning objectives

    • Guest experience

    • Airbnb reviews

    • BDC reviews

    • Guest experience - Evaluation
  • 11

    Module 10 - One 2 One

    • Learning objectives

    • One 2 One - Evaluation
  • 12

    Useful software

    • Useful software

    • Useful software - Loom

    • Useful software - Lastpass

    • Useful software - Asana

    • Useful software - Signable

    • Useful software - YouTube

    • Useful software - Evaluation
  • 13

    Resources

    • Inventory costing sheet

    • Income/Expenditure spreadsheet

    • Sample guidebook

    • Links to standard automated emails

    • Onboarding Form
  • 14

    Interviews

    • Tally Sanga - We talk about all things SA

    • Interview with Chelsea Wilkinson of SA for VA

    • Interview with Dan Coachafer about his property journey

    • Interview with Rupert Chapman about Working remotely
  • 15

    Thank you

    • A big thank you
  • 16

    Zoom recordings

    • Zoom recording 11 March 2021